Here is the refund and exchange policy for "Die in the Ocean of Romance" (referred to as "We" below).
If you have any questions about the products, please contact us before making a purchase. Communicating thoroughly before purchasing can save effort, money, and time related to refunds or exchanges.
Refund requests must be submitted within 7 days after receiving the product.
If the request is overdue or does not meet our return policy conditions, we reserve the right to refuse the refund. Please communicate with us before submitting the application.
Customized products are not eligible for refund or return due to personal reasons.
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Return Process｜
To return a product, please send us an email providing the following information:
- Name
- Order number
- Contact number
- Reason for return
We will assist you with the return process upon receiving your email.
Customer Service Email: dieinthe.ocean.of.romance.20@gmail.com
↓ We will contact you within 1 business day after receiving your application.
↓ Once we agree to the return, please ship the complete product within 2 business days and notify us via email at dieinthe.ocean.of.romance.20@gmail.com. (Please include the shipping carrier and tracking number to avoid unnecessary back-and-forth communication.)
↓ We will verify the condition of the returned product and complete the refund process within 3 business days after receiving it.
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Refund Process｜
1. Credit Card and PayPal Refunds:
After receiving and verifying the returned product, we will process the refund within 3 business days. The refund will be credited to your credit card within approximately 7 days (depending on your credit card issuer). Once the refund is processed, you can contact your credit card company to check the refund status.
2. ATM Transfer Refunds:
Please email us your name, bank code, and bank account number. After receiving and verifying the returned product, we will complete the refund within 3 business days.
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We do not offer exchange services｜
If you have any questions about the products or orders, please contact us via the customer service email.
